Caddis & Waterfowl Wader Warranty & Exchanges
All Products Are Water Tested Before The Name Ever Goes On.
Seasonal Marketing, Inc. (SMI) warrants our products to be free from defects in materials and/or workmanship for one year from date of purchase. Proof of purchase is required to obtain warranty coverage. This warranty does not cover unreasonable or excessive use, damage (rips, tears, punctures, etc.) or any alterations of this product. Seasonal Marketing, Inc. shall in no way be obligated to incidental or consequential damage of any kind. The obligation of this warranty shall be limited to repair or replacement. SMI will make the sole determination as to the validity of any warranty claim and to the method of compensation. If you feel your product is defective, you may reference the below info:
Caddis Waders customers may return or exchange their items within 55 days of ship date. If you purchased your item from Amazon or Cabela’s or BassPro Shop or other retailer, you must go to your account to facilitate the return. No RMA or prior authorization required. **DO NOT USE THIS PROCESS FOR DEFECTIVE PRODUCTS. Please contact us at firstname.lastname@example.org on all defective items. Or call 541-536-2726.
WARRANTY & EXCHANGE POLICY
- If purchased from a retailer: If you are within the retailers return period, return the product to the retailer from which it was purchased. The dealer will make a determination if the product is defective and if so, will either replace the product with a new one or refund the purchase price of the product to you. If you are past the retailers return period, please call SMI at 541-536-2726. When calling, please have available the required information; model number and size and proof of purchase. The consumer will be responsible for return shipping cost.
- If purchased direct from this website or SMI: Return the product directly to SMI by calling 541-536-2726 to request an RA number. When calling, please have a model number and size available. The consumer will be responsible for return shipping cost. When returning, please include your phone number and a return shipping address and reference your RA number. Once the product is received, SMI will determine if it is defective, and if so, will either repair or replace the product free of charge and return it to the sender (cash refunds are not an option).
- If exchanging a $15.00 shipping & handling fee exchange will apply.
RETURN FOR REFUND POLICY
- Please note that your original shipping charges are not refundable (this includes ground, next day, 2nd day and expedited shipping charges)
- Refunds are done on a case by case basis and approved by the owner.
THE FINE PRINT ON EXCHANGES
- All returns/exchanges must be in New, Unused, Condition
- Any product that shows wear, and can’t be re-sold as new, will not be accepted
- Product must have all original tags that were sent with the product
- Pro Tip: Don’t want to send your item back and wait for the exchange to be shipped? Expedite the process by placing a new order then returning your product for a refund
- Please allow 3-5 business days after exchange/return is received by caddiswaders.com to process your item for an exchange/return.
HOW TO PREPARE YOUR EXCHANGE/RETURN
- We recommend that you use the original shipping box or bag, including all the original packing materials
- Put item back into original shipping box or bag
- Do not add additional markings, labels or excess tape
- Please include all original tags with shipment
- Damaged branded boxes or product returned without tags will not be accepted
- Product that shows wear will not be accepted
AFTER YOUR EXCHANGE/RETURN IS RECEIVED
- Once your shipment is received, it is inspected by our QA team. If there are any questions regarding the exchange/return, one of our representatives will contact you. Once the inspection is completed, your exchange/return will be processed.
- If you are exchanging an item, we will send your exchange request to the fulfillment center for picking and processing. This typically takes 3-5 business days. An email with a new order number will be emailed to you for confirmation and tracking purposes.
- If you are returning for credit, the same process is followed and a request for a credit to your original payment method will be submitted. As a reminder, due to security and privacy reasons, we do not keep an credit card information of any kind in our database. An email confirmation will be sent to you once the return process has been initiated and sent to your credit card provider. Please allow 5-7 business days as our credit card partners process your credit request. If you do not see the credit applied to you account within this time frame, please reach back out to us and we will contact our credit card partners to resolve the issue.
Seasonal Marketing, Inc.
PO Box 1410 (For US Mail)
51625 Bluewood Ave. (For UPS or FedEx)
La Pine, OR 97739